UNIVERSIDAD INTERAMERICANA DE PANAMÁ ESCUELA UIP-GLION
18 de mayo de 2015: Clase 1
Subject introduction
Knowing the requirementes and skills that must have a beverage Manager, I hope gain he necessary knowledge to develop as a professional capable of fulfilling the funtions of a manager to reach: Administration, human resources ande the more imported in this business to be suitable to fill the expectations of customer offering services and product quality and thus meet the needs and expectations of the company already itself yo can develop as a prodessional in the field tha have decided to deal whit.
General Objetics:
1. Formulate a food and beverage concept, by determining its objectives and appropriate budgets.
2. Propose, plan and develop and formulate a food and beverage concept.
3. Apply key issues and concepts which underpin consumer behaviour to a food and beverage operation.
4. Develop a strategic management approach to a food and beverage operation by analysing quality and profitability standards.
5. Create and suggest how to establish control measures in a Food and Beverage operation.
Schedule of topics
Tema de la Clase:- Subject introduction Beefeater Restaurant Simulation
- Integrated Project
- Balanced scorecard
- Analyzing performance: strategy map.
- Beefeater strategy plan
- PARTIAL 1st Project presentation
- Balanced scorecard Open Book exercise
- Integrated Project Workshop
- Beefeater strategy plan
- Hazard Analysis of critical Control Points
- Beefeater conclusión
- Integrated project
- Partial 2 Second project presentation
- Integrated Project Tutorial
- Final Project Presentation
- Course conclusion Final grades signature
Actividades
- Ice Breaking Induction course to Perfect start escenario
- Introduction and tutorial
- Case studies Key performance Indicators
- Integrated Project Beefeater practice
- Simulation
- Problem solving
- Beefeater simulation
- Simulation
- American Restaurant Associations Statistics Analysis Food and beverage trenes Study
- Course overview
- Analysis of a real restaurant
Técnicas Didácticas
- Warm up Terminology review
- Team work Case study analysis
- Discussion Case study analysis Team work
- First project revisión
- Commented reading
- Case study Teacher tutoring Discussion
- Second project revisión
- Commented reading
- Round table
- Students presentation
- Guided visit
Recursos
- Handout Slide Bibliography Restaurant simulation online
- Handouts
- Exercise: KPI Video Handouts Niven, Paul R. Balanced Scorecard Diagnostics : Maintaining Maximum Performance. Hoboken, NJ, USA: Wiley, 2005. ProQuest ebrary
- Slides Online simulation
- Computers
- Niven, Paul R.. Balanced Scorecard Diagnostics : Maintaining Maximum Performance. Hoboken, NJ, USA: Wiley, 2005.
- Slides
- Computers
- Handouts ASQ Food Drug and Cosmetic Division, ed. Certified HACCP Auditor Handbook (3rd Edition). Milwaukee, WI, USA: ASQ Quality Press, 2014. ProQuest ebrary.
- Slides
- Visit report
E-brary:
- Niven, Paul R.. Balanced Scorecard Diagnostics : Maintaining Maximum Performance. Hoboken, NJ, USA: Wiley, 2005.
- Effective Operations and Controls for the Small Privately Held Business. Reider, Rob Wiley USA 2008
- ASQ Food Drug and Cosmetic Division, ed. Certified HACCP Auditor Handbook (3rd Edition). Milwaukee, WI, USA: ASQ Quality Press, 2014. ProQuest ebrary.
Artículo 122.- Los estudiantes de los programas de UIP-GLION tienen la obligación de usar el uniforme del proveedor asignado por el decanato. Cada uniforme será el adecuado para cada tipo de actividad, de acuerdo a lo siguiente:
- Uniforme ejecutivo.- Para ser utilizado en los cursos teóricos como food and beverage management, constará de:
MUJERES
- Traje ejecutivo azul (saco con falda y/o pantalón.
- Blusa blanca de manga larga
- Corbatín institucional
- Zapatos negros ejecutivos
- Color del cabello natural y recogido, sin utilizar tintes extravagantes
- Maquillaje y joyería discretos
HOMBRES
- Traje azul ejecutivo
- Camisa blanca de manga larga
- Corbata institucional
- Zapatos negros ejecutivos
- Cabello corto y de color natural, sin utilizar tintes extravagantes
- Reloj discreto, sin aretes barba ni bigote.
Class participation 15 %
First term examination 20 %
Second term examination 20 %
First Project presentation 20 %
Second project presentation 20 %
Final Project presentation 5 % 100%
ice-breaker
http://www.dineroenimagen.com/2013-03-19/17656
Management Competece 
Share departments objetives with your staff and them ask them how they can help you achieve them
The employees are a point key to reach the aims of the company, facilitate the work and the mission of the company, it is important contracts suitable persons for specific areas, since.
The ethics and the labor behavior, they form a part of the rituals of a company; what is looked by this type of strategies is transmit the employee which are the business policies, which the company wants of them, since they must be organized to reach the personal and labor expectations. Is there the reason for which the inductions to the moment to contract are so important, to create customs in the employees from his beginning in the company he carries that are disciplined and that identify
what it does.
Hold regular team revisa to ensure everyone is clear about what is expected of them
The bottom line is you have good communication with employees rune because in my opinion sounds heart for a business to reach success, as I mentioned before the human capital is more than important.
will be transmitted simply and directly to employees what the expectation that the company importacia them and having their work and their roles within the company;and they are part of the mission you have to achieve growth of the company and them.
When clarify which are the expectations, the roles and the processes, you give to your equipment all the tools that he needs to take your vision to the reality.
Social meetings and events organize couple to assemble the employees and his Superior they are in the habit of being a bridge in order that these know themselves and because they do not do friendship of professional type, he promotes the teamwork and the interpersonal relations inside the company what contributes a better functioning of the employees since this them motivates and comes to the company as model, and propellent of a human well established resource that recognizes the importance of the personnel.
The feedback is a practice positively and importantly, and overcoat necessary, helps to define the skills, strengths what turns it into a tool of learning both for the employees and for the company.
Several types exist of feedback, but those who mas stand out inside the companies might be:
Feedback Personal is that one where it is recognized or not the labor realized by a person, this helps to the constant improvement of the aptitudes and attitudes of the collaborators, is a difficult task in the case that this feedback is negative, even this way it is necessary to make them know the persons in qu they are failing in order that you improve his performance inside the company.
Feedback Organizacional in the same way as the personnel, it is an important prop for the constant improvement of the service or product that the organization offers, and ciontribuye when identify which are the methods that are not working and which are the strategies and steps that must think for the constant growth of the company.
Dont try to be somone you are not
In this point to my opinion it refers to innovating, believing in another way of doing the things and of not imitating what others do inside the company, if not to work under our own standards and to believe faithfully that the work that we realize is important and was leading to the company or our own business to the success. Of equal form in important expiring with the processes of the company and not to take the opposite one to the Superiors, but defending the point of view that is had by base and coherent arguments.
Acknowlege the expertise of your staff
Example of recognitions:
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3 de junio de 2015, Clase 3
Interview
For the interviewed one as the interviewer, it performs supreme importante to focus in that it is what looking for this one and to where it wants to come, to have a thought established of that class of work wants to be realized it facilitates the process of the interview since if we have the aims so much of the working place that offers, as the working place to which he aspires, it does not get lost the time and these interviews will be mas effective to the moment to contract or accept a working place.
Recruimente Questions:
Example for a interview questins:
Question Of the Interview: when you have been employed at an equipment, and his paper was crucial, which was this paper? Of what way was it this effort of the equipment different or similar to the work in his own?
Guide De the Response:
The aspirant must have the aptitude to be employed at equipment to member and as individual. They have to recognize also the importance of his contributions. Question Of the Interview: when last did you coordinate his work with others in a project of the equipment? Which was his more guessed right contribution? Guide De the Response: The response must show an enthusiasm towards the work inside a frame of the equipment, an enjoyment of the advantages of collaboration, and positive sensations on being a part of a bigger equipment.
Question Of the Interview:
please give me a specific example of how you obtained the information to solve a problem? Which they were the problem and how you were they deciding to what information you needed?
Guide De the Response:
The candidate must have a logical method of acquiring the information and of having a valid model solve of problem.
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8 de junio de 2015, Clase 4
Visit Repost
Restaurante Mercao
     $+ 
Key Performance Indicators (KIP)
Mission
Our mission as a company is give help to all those visitors and tourists who are looking for the best restaurants in Panama Cit, not just good food also a service of excellence,
Vision
Our vision is become the one and only restaurant guide in Panama in which all the readers, visitors, tourists take us as a reference of service of excellence restaurant.
CUSTOMER
Polices of Comity
Complaints and suggestions
It is important to listen to the client and to look for an immediate solution it to help. Listening to them we learn of the mistakes, and demonstrate him cuan important they are for the company.
The register of complaints must contain as a minimum the following dato:
Speaches's strategies
HR Development
A la Carga "Gung HO"
It is a book that tells the philosophy based on three principles: The spirit squirrel, beaver style and the gift of the goose.
Gung Ho is a Chinese word that means working together, that was the motto Flyers Carlson break during World War II.
This technique is used to stimulate enthusiasm and performance within organizations; focused on increasing productivity, quality, customer service and quality of life for employees within it.
The main message of this story is that it teaches you how to be a leader through these three principles adopting the animal behaviors that animals are even being able to work together and move forward with a job that is not only necessary for their livelihood , but it is also important for their life cycle.
Coincidentally most people work on something they do not like, unlike Andy apparently enjoyed her work, which made with love, so I believe that every employee within a company should be motivated by different methods. if it is true you can put into practice, is an example of dedication effort, which worked out successfully and achieving the company from certain bankruptcy, the inspiring example of Andy, increased performance and enthusiasm of employees and Penny. The Spirit of the Squirrel has very clear what their functions within the group, the most important thing is to define what the functions we want to meet the employees within the organization, based on this conduct interviews and engagements followed, this it is ensured that happy employees will do the work because they want and what they like and be committed to the goal set for them and for the company. Castor method: It is known that for positive results of work performed by employees, it is necessary that they feel comfortable, proud and committed to their work within the company, so it is important that the organization has well-established goals and objectives and that these are shared with all employees. Respect the ideas, needs and dreams of each employee must be within the values of the organization.
The Gift of the Goose:
Committed to developing a labor of its employees must be able to promote teamwork and encourage business with awards (verbal, certificates, salary increases, among others) the performance and results that an employee for pro-business. And if that does not achieve the expected results encourage them to continue working, with the support of the leaders and the support of his teammates for them to reach their goals in consideration of their functions.
  
Cases 1 and 2. unpromising. The first is a low price strategy characteristics and perceived value also low.
Second: positions of low prices and some buyers perceived value.
Hybrid strategies
3. lower prices, but betting on the differentiation from its competitors.
Strategies to promote the added value perceived.
4 Product differentiation featuring a relatively high price.
5 Provides a high value at a high price. differentiation and segmentation.
6 offers a high-price something of value perceived by the buyer, which to some extent can be accepted
7 is only feasible in terms of market failure by the offer.
8 consists of a very low perceived value and a slightly higher price.
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This first step should be when we enter into different
social fields completely new for us, can
become a barrier difficult to part, that feeling of
anguish, of nerves, every time we have to
put us in front of an audience the possibility of
make a poor impression makes us
uneasy. therefore is important use methods such as an
ice-breaker is an activity designed to
help people know each other, and usually includes the exchange of names and other
information about personal history.
This dynamic aims to break the fear of participants in meetings or presentations, or in our
case with our colleagues of classes and thus make the group more United and strengthen the
work team.
25 de mayo de 2015 clase 2
Management Leadership
A manager is that person who supervises and gives follow-up to the funciones that the employees realize and since they contribute to the aims of the company
Whereas a leader on having taken decisions bears in mind to his environment and that the
growth of the company is in benefit also his equipment of trabajo.que it bears in mind the
importance of the human capital to reach the aims and proposed golas.
We tend to confuse the concepts of manager and leader; the serious ideal thing that the
person entrusted to realize this work was fulfilling with characteristics, aptitudes and
functions of both. But both are in the habit of taking decisions from two points of view and
different perspectives.
Some of many differences that we can find are:
